General
For urgent matters:
Monday – Friday, 08:00 – 17:00
Appointments outside of our service times are available only by arrangement.
Please hold ready the following information
To provide you with the best service possible, we would like to ask you to have the following information available:
We are there for you on Saturdays:
Our emergency service
Saturday, 08:00 – 17:00
Against payment of an emergency fee, our service team also provides “first aid” by phone on Saturdays. Please note that you have to book this service in advance. *If required, please contact us to request a quote.
Languages: german, english, spanish, polish
We are there for you on public holidays:
Our Premium Plus service
Monday – Friday, 06:00 – 22:00
Saturday, 08:00 – 17:00
With our Premium Plus service contract, we are there for you also on public holidays. Please note that you have to book this service in advance. *If required, please contact us to request a quote.
Languages: german, english, spanish, polish
For general requests:
Ticket centre
You would like to report a problem, arrange an appointment or request a feature?
The best way to do so is to create a support request via our ticket system. This allows us to take the time to respond to your request. The processing will be documented in writing so that you can track the progress at any time.
Status of your
ticket
After you have submitted your request, we will contact you as soon as possible via the indicated contact details.
By entering your ticket number and your Soloplan customer number, you can find the status of a ticket and an overview of all your tickets.
SoloDoc
The knowledge base
for Soloplan customers
Solodoc is a platform where you can find many how-tos, instructions, explanatory videos, tutorials and webinar recordings. All articles are sorted by functional area of the TMS CarLo and by topic. The convenient search function allows you to search for a keyword and returns as a result all articles in which the keyword is mentioned.
News & current events
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CarLo as the planning tool for worldwide transports – successful go-live at Espace in the UK
The company Espace Global Freight from the West Midlands in Great Britain was founded in 2000 and started with its core business–the handling of transports in the European road freight transport. Since last week, about 40 users have been planning and working with the transport management software CarLo.
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Premiere in Dresden – first Polish-language academy
From 29 to 30 October 2024, the first Polish-language Soloplan Academy took place at our Dresden branch - an exciting milestone for us! 19 committed participants took part and created a great atmosphere with their active participation and enthusiasm.
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New hotspot in Hamburg
Soloplan opens new office. The family-run IT company Soloplan from Kempten in the Allgäu region will open its third branch office in Germany in Hamburg in autumn of 2024.
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Success story
From food service to sales leader: A journey of dedication and consistency An employee recently shared an inspiring story on LinkedIn, reflecting on his journey from food service to a sales leadership position. Inspired by Denzel Washington...
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Anniversary of our long-serving employees
Last week, we had the pleasure to congratulate five long-serving employees on their company anniversaries.With pride and joy, CEO Wolfgang Heidl addressed some words of thanks to the jubilarians as in so many years of working together, you share a lot of events and that deserves to be recognised.
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Soloplan helps you escape the planning jungle! Experience innovation live at IAA Transportation 2024
Soloplan helps you escape the planning jungle! From 17 to 22 September 2024, Soloplan will be exhibiting at the world's largest trade fair for trucks and commercial vehicles.
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Training the experts of tomorrow–today!
Once again this year, we are delighted to welcome five new apprentices to our company. We wish you all a successful and eventful start into the working life. We can proudly say that the entire team at our company will be available to offer advice and support to the young people throughout their apprenticeship.
Customer report
Into the future with CarLo
A successful step towards digitalisation for GTI Logistik! The logistics company “GTI” is located a short distance behind the border between Germany and Poland near the city of Szczecin. For more than ten years, the medium-sized company has specialised in volume transports of any kind across almost all of Europe.
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